Order Cancellation
Orders may be canceled at the discretion of the customer provided they have not yet been dispatched. To amend or cancel an order after payment has been processed, you must contact us within 12 hours of placing the order. Once the preparation and shipping process has commenced, cancellation is no longer permissible.
Refund Policy
Ensuring your satisfaction is our foremost priority. We are dedicated to providing a seamless and confident shopping experience, supported by comprehensive satisfaction guarantees designed to ensure timely delivery and product accuracy.
We extend the following assurances to all customers of iDiamondstore.com:
- A full refund will be issued if your order is not delivered.
- A full refund will be provided should your order fail to arrive within the guaranteed delivery period of 45 business days (excluding the standard 2–5 business day processing time).
- A full or partial refund will be granted if the received item materially differs from its description or arrives damaged.
- A full refund is available should you elect to reject the delivered product, provided the item is returned unused and at your own expense.
Exceptions to Full Refunds
Full refunds will not be issued under the following circumstances:
- Delivery failure resulting from factors within your control, including, but not limited to, provision of an incorrect shipping address.
- Delivery delays or failures attributable to extraordinary circumstances beyond our control, such as customs delays or interruptions caused by natural disasters.
Refund Request Procedure
Refund requests may be submitted within:
- 10 business days following the delivery of your order; or
- 45 business days from the date your order was placed.
To initiate a refund, please submit your request via the “Contact Us” page on our website. Upon approval, your refund will be processed, and a credit will be automatically applied to your original payment method or credit card within 14 business days.
Returns Policy
All products purchased from 1stfashionstore.com are supported by a 60-day money-back guarantee. Should you wish to return an item, please contact us via the “Contact Us” page or email us at info@idiamondstore.com to arrange a refund of the purchase price.
We stand firmly behind the quality of our offerings. If you are dissatisfied with your purchase, you may return it for a replacement or refund without further inquiry, provided the return is executed at your expense. Prior to returning any item, please contact us for guidance on the return process. Our team is committed to providing optimal solutions tailored to your needs.
Return Authorization
Items must not be returned without prior authorization from us. Please refrain from sending purchases back until we have provided explicit instructions to do so.