Last Updated: March 06, 2025

At iDiamond Store, we’re committed to getting your purchases to you as smoothly and swiftly as possible. This Delivery Terms document explains our shipping procedures, fees, timelines, and obligations. Please read it thoroughly before completing your purchase.

1. Where We Ship

  • Our products are dispatched from our base in China to numerous countries globally.
  • During checkout, you’ll see the destinations we currently serve. If your location isn’t listed, feel free to email us at info@idiamondstore.com to explore possible shipping solutions.

2. Delivery Fees

  • Base Rate: $7.99 per shipment.
  • No-Cost Option: Free delivery applies to orders of $75 or higher.
  • Final charges depend on your order total and destination, and they’ll be clearly shown at checkout.

3. Processing and Arrival Times

  • Estimated Timeline: Your order should arrive within 10–15 days, covering:
    • Preparation Phase: Crafting and finalizing your custom items.
    • Carrier Handoff: Passing your package to the shipping service.
    • Travel Duration: Transport from China to your doorstep.
  • These are approximate timeframes based on standard circumstances. Unexpected delays—like customs holdups, holidays, or severe weather—may extend delivery times.

4. Our Shipping Partners

  • We collaborate with reliable carriers such as:
    • China Post
    • Yanwen Post
    • Singapore Post
    • DHL
  • The carrier is chosen based on your location to ensure efficient and dependable delivery. Tracking details (when available) will be shared once your order is on its way.

5. Order Tracking

  • If tracking is offered, you’ll receive a tracking number through email or your account portal. Be aware that some standard shipping options may provide minimal tracking updates.

6. Handling Delays or Missing Packages

  • Normal Delivery Range: Expect arrival within 10–15 days. If it’s been over 30 days without delivery, please get in touch at info@idiamondstore.com.
  • Solutions: If we determine your package is lost or was returned (e.g., due to an invalid address or failure to claim it), we may resend it at no extra charge, pending stock availability.
  • While we can’t control delays from carriers, customs, or external factors, we’ll assist you in addressing any problems promptly.

7. Customs Charges and Taxes

  • Your Obligation: As the recipient, you’re responsible for any import taxes, duties, or fees imposed by your country.
  • These costs are separate from our product prices and shipping rates and may be applied by your local customs office upon arrival. We suggest reviewing your nation’s import rules prior to ordering.

8. Shipping Limitations

  • Certain items may face restrictions for international delivery due to size, weight, or local regulations. If a product can’t be sent to your area, we’ll inform you and refund that part of your order.

9. Need Assistance?

  • For delivery-related questions or support, contact us at:
    • Email: info@idiamondstore.com
    • Address: 900 Jamieson Pkwy Cambridge ON N3C 4N6, Canada
    • Phone number: +1 (252) 774-0222